Refund policy
Inspecting your order on delivery
You may inspect the package before accepting it from the courier.
If there is an issue with the size or fit, or if you choose not to receive the order for any reason, you can return it to the courier on the spot.
Please note: partial deliveries are not accepted. Orders must be delivered in full or returned entirely.
Refunds
- Refunds are valid for 14 days from the date of delivery.
- Items must be returned unworn and in their original condition, with the original box and any dust bags included. Wear should be limited to trying the item on indoors.
- Refunds are issued to the original payment method. Orders paid by Cash on Delivery are refunded by bank transfer or InstaPay to the account of the person who placed the order.
- Please allow [14] business days for the refund to appear after we receive and inspect the returned item.
Exchanges
- Exchanges are valid for 14 days from the date of delivery.
- You can exchange both sizes and products.
- The exchanged item must be equal to or higher in value than the original item. Any difference in price is paid before the new item is dispatched.
- Items must be returned unworn and in their original condition, with the original box and any dust bags included.
How to request a refund or exchange
There is no form to fill out. Message us and we will arrange it with you directly:
- Email: shopcuoio00@gmail.com
Please include your order number and let us know whether you would like a refund or an exchange. If you are exchanging, tell us the size or product you would like instead and we will confirm availability before arranging collection.
Items that cannot be returned or exchanged
- Items returned after 14 days from delivery.
- Items showing signs of wear, scuffing on the soles, or damage caused after delivery.
- Items returned without their original box or packaging.
Natural leather varies in grain, tone, and texture from pair to pair. These variations are a characteristic of the material and are not considered defects.
Faulty items
If an item arrives damaged or with a manufacturing fault, contact us within [14] days of delivery with photographs. We will arrange a replacement, exchange, or refund at no cost to you.
Contacting us
Cuoio shopcuoio00@gmail.com